Products:

• Overview
• Customer Relationship Management (CRM)
• EDI Translator
• ERP
• Machine Monitoring
• Quality Management
• Web Portals
• Warehouse Management
• Technology Overview

Overview

IQMS ERP Software Solutions Help Manufacturers Run Successful,
Collaborative Business Environments

"After spending a number of years with two separate systems, a manufacturing and processing system, which were eventually supposed to have file exchange capability, the implementation of a real-time reporting process within the EnterpriseIQ ERP system was like the sun shining through the smog in downtown LA." --Snapware

EnterpriseIQ is the plastics, process and repetitive manufacturers first choice for real-time ERP software. Beyond bringing solutions to your every day business needs, IQMS provides a world class strategy for managing growth, data integrity and changes to your business.

Total Integrity
IQMS stands 100% behind all products and services, offering a one year money back guarantee, no cost upgrades, expert support and implementation resources, and on-going research and development activity. This guarantees IQMS software users are never left behind on the technology curve, and can grow their business with confidence.

EnterpriseIQ ERP software will be the last business management software you will purchase, we guarantee.

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Customer Relationship Management (CRM)

There is more to gaining and retaining a customer's business than just providing product. An equally important part also depends on the customer experience within your organization. Do you appear organized? How many times have your customers had to repeat the same information to more than one person? Does the sales department know what communication has transpired with the customer service and order departments and vise versa? Making sure there is a central repository of information about a customer's experience within your organization may be the difference between keeping or losing a customer. EnterpriseIQ CRM can give you all this and more.

EnterpriseIQ CRM tracks all your customers' interactions in a single system. It includes more than just contact management functions. It also manages customer support/help desk calls including an answer book for easy answers to commonly asked questions. Where the value really comes is with the native integration of all modules within EnterpriseIQ. IQ CRM accesses the ERP database, giving you everything from the original sales contacts and background information through the entire sales, production and shipping cycles. It allows you to capture, manage and track every interaction with a customer, from initiation to resolution. IQ CRM provides an integrated view of a company's customers, to everyone in the organization. Among the benefits are:

• Streamlines processes. Because there is a central database of information, the need to re-enter duplicate information into separate systems is eliminated. The information flows seamlessly,ensuring that all your customer-facing departments work more efficiently together to meet your customers' needs.

• A single Knowledge base about customers. A single source of information ensures information sharing among all departments. With IQ CRM everyone in your organization will have the knowledge of every customer interaction with the organization, regardless of what department took or initiated the call

• Ensures consistency. IQ CRM provides a coordinated and consistent experience with your organization. Your customers receive the same information regardless of who or how they contacted you.

• Increases sales effectiveness. IQ CRM allows you to make knowledgeable decisions about future sales and marketing plans. By tracking the success of a promotional campaigns, customers' buying histories, preferences, as well as complaints you are better informed to determine new revenue sources.

• Increases customer loyalty and satisfaction. It's no secret that superior customer service is a key to customer retention. By embracing the customer from all levels, the customer will feel that they are "king". By knowing the customer's needs and wants you can better meet the demands of the future.

• More efficient service and support. When a customer calls with a problem, the person taking the call is instantly familiar with that customer's history, likes, and dislikes. They have access to information to provide informed answers.

IQ CRM lets you put the focus back where it belongs: on the customer. The result is happier, and more loyal customers.

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EDI Translator

To stay competitive in today's busy world, more and more organizations are required to process business transactions electronically via Electronic Data Interchange (EDI). In many industries such as automotive, EDI is a prerequisite to doing business. The EnterpriseIQ EDI Translator assists and expedites the exchange of critical business data, enabling users to meet their customers demands for processing EDI transactions

EnterpriseIQ EDI is seemlessly embedded with EnterpriseIQ. No cumbersome third party interface to worry about here. The IQMS EDI module translates incoming files directly into EnterpriseIQ, and automatically generates outgoing files for transfer back to customers and suppliers. EnterpriseIQ eliminates manual data entry of incoming forecast and releases, and provides accurate generation of outgoing messages such as Advanced Shipping Notices.

• Outbound transactions generated in trading partner format directly from the system.
• Business Rules Generate Exception documents to ensure data integrity
• Two way EDI messages supported for true Supply Chain functionality
• Accommodates various industries including the AIAG supply chain business practices
• Supports ANSI X.12 and EDIFACT and Odette and XMLfile formats.
• Works with any VAN or Web-based Communication
• Supports ftp transmission and receipt of files

Transaction Sets
EnterpriseIQ EDI supports an extensive list of transactions set mappings as well as also an intuitive Template Mapping Tool to allow you to easily manage and add new transaction sets.

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EnterpriseIQ ERP Software Modules

IQMS goes beyond traditional ERP software systems by providing a realtime foundation for collaborative and ebusiness environments. From ensuring efficient and timely delivery of products to meeting the dynamic needs of customers and suppliers, IQMS brings it all together, seamlessly.

IQMS plays a key role in supply chain management. Manufacturers increasingly seek to integrate and make available access to information not only throughout the organization, but throughout the entire supply chain as well. As a result, organizations need a reliable ERP software solution that will provide insight to the core business information--Access to accurate and timely information from the front office, the plant floor, right through the shipping department.

With IQMS, extensive functionality is part of the core ERP software system. Automate all your business process with a single enterprise solution.

Manufacturing/Shop Floor Planning

EnterpriseIQ provides a complete manufacturing and shop-floor planning system with all the tools necessary to manage your production, whether operating one facility or multiple plants. Make decisions based on your total production picture—instantly. Optimized scheduling identifies the best start time for each job and any constraints that may affect delivery...more

Sales and Distribution

The EnterpriseIQ sales and distribution modules allow instant response to customer inquiries. Easily access complete sales order status, history and tracking, including links to common shippers. Requests such as ASNs and customers’ multiple shipping destinations are easily addressed. Pricing for part number cross reference, commissions and commodities are readily handled with complete information at your fingertips...more

Financial Management

EnterpriseIQ makes financial management easy and flexible by providing seamless access to data from sales, distribution and manufacturing. Intuitive drill-down capabilities allow quick and accurate data analysis. Our comprehensive accounting and general office management system conforms to all generally accepted accounting principles and supports multiple companies, profit centers and currencies...more

Click here for a complete list of EnterpriseIQ Core ERP System Components.

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RealTime Machine Monitoring

IQMS RealTime pushes production management to new heights. Watch jobs run in real-time, generate production reports, track scrap, downtime and do it all without leaving your desk. RealTime has been called "the heart beat of the plant" and an "indispensable tool for managing the shop floor". Make your data come alive; don't settle for batch oriented shift reports when you can have actual data at any time, day or night.

Now available in wireless!*

• Follow jobs in RealTime as they move from the schedule through production.

• Track different types of jobs.

• Production information at your fingertips gives you increased control over plant operations.

• Identify poor machine performance before it become a problem.

• Color coded for fast, easy readability. Instantly identify late, slow, standard and fast running machines, and down machines.

• Powerful shift reports provides accurate and timely production information including good and bad parts, downtime, rejects and more.

• Completely embedded solution eliminates costly, messy and cumbersome third party interfaces.

• Simple to install, low maintenance, built for the shop floor environment. Expandable to track an unlimited number of machines!

Knowledge is power. With IQMS RealTime Machine Monitoring, control is in your hands.

*Wireless RealTime only available in North America.

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IQMS Quality Management System

The Quality Management System (QMS) within EnterpriseIQ provides a systematic approach to meeting the quality needs of manufacturers. EnterpriseIQ Quality Management System provides a comprehensive set of tools and capabilities necessary to ensure customer satisfaction and compliance with the most stringent quality standards including automotive (QS and TS), medical (21 CFR Part 11) and ISO standards.

Experience the power of a truly embedded Quality Management System. Direct access to all ERP related information eliminates redundant data entry thereby reducing costly errors, saving time and improving communications.

Increase visibility and improve reaction time by pushing data to those who need it using secure electornic signatures and appprovals. EnterpriseIQ workflow automatically evaluates status and sends email notifications to both internal and external team members.

The EnterpriseIQ Quality Management System is a complete and comprehensive module that includes key features and functionalities such as:

Advanced Product Quality Planning (APQP/PQ)
Facilitate compliance to QS and TS requirements with complete tracking of all the information required for process documentation and definition.

Corrective Action Request (CAR/CAPA)
Define, manage, schedule, assign, and track Corrective Action Requests (CARs) to help ensure compliance and meet customer/supplier requirements.

Corrective Actions, Preventive Actions (CAPA) and Performance Qualifications (PQ)
CAPA and PQ tools help you meet FDA requirements. Customizable templates for medical device manufacturing jump start your implementation.

Document Control
Secure Document Control module provides EnterpriseIQ users the ability to maintain complete control over the entire life cycle of documents, from creation, through approval, implementation, and obsolescence. Secure electronic signatures and approvals increase visibility and improve reaction time.

Deviation MRB and NCMR
Track and maintain all non-conformances and maintain complete audit trails. The Material Review Board (MRB) module in EnterpriseIQ enables manufacturers to electronically document, manage and track discrepancies with materials, whether raw material, work in process or finished goods. .

Engineering Change Order System
Control revisons to item numbers and track chanes to BOMs, routings and equipment.

Quick Inspections
Input and maintain dimensions to track process capability, determine lot acceptability, or conduct First Article Inspections. In addition, inspection instructions can be maintained along with special notes to help ensure operator consistency.

Gages Repeatability and Reproducibility (R&R) Calibration
Track, maintain, measure, and perform callibrations on gages and devices. Embedded links directly to Preventative Maintenance, and data ports so measurements are automatically updated in SPC and Quick Inspection.

Production Part Approval Process
EnterpriseIQ's PPAP module allows you to ensure that products consistently meet customer quality requirements, and ensure customer satisfaction. Create user-defined templates to identify the steps necessary to complete a PPAP. Save time and money with the web-based approval process that sends e-mails to team members notifying them that a document needs to be reviewed. Team members may be internal employees or customers. Identify issues early in the product development process and minimize changes close to or after product launch.

Statistical Process Control (SPC)
Enhance decision making based on readily accessible SPC data analysis. SPC is a powerful tool for monitoring product and process quality and facilitating continuous improvement efforts. Key in data or input automatically in realtime from serial devices on the plant floor.

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EnterpriseIQ WebDirect Portals

Integrate the Internet into your business with EnterpriseIQ WebDirect. WebDirect is a business-to-business application that leverages the power of the Internet, and EnterpriseIQ ERP software, allowing you to collaborate more effectively with your customers and suppliers. With this secure self-serve application, you prove 24/7 visibility that your customers demand, and that you demand of your suppliers.

Meet the Business Module of Today and the Future

EnterpriseIQ WebDirect helps organizations meet the business demands of today and the future. If manufacturers are going to stay competitive and maintain customer satisfaction while growing their core business, they can no longer afford to rely on traditional business models. eBusiness has become a mandate for most companies to survive in a rapidly changing world. WebDirect meets the growing business needs of manufacturers for an end-to-end, integrated eBusiness solution.

The Customers Portal
Realtime information about order status including up-to-date production reports direct from the plant floor.

The Supplier Portal
Realtime access to your requirements ensures that your suppliers meet your materials, service or secondary operations needs more efficiently.

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IQMS Wireless Warehouse Management

Simplify inventory management with WMS, the wireless warehouse management system integrated with EnterpriseIQ. Eliminate hundreds, maybe thousands of keystrokes daily. Enter the transaction right where it happens on the plant floor, on the fork lift, at receiving, at shipping, and anywhere in between. Users manage the inventory movement with wireless technology

Effectively, WMS has the potential to drastically reduce the reliance on keyboard and mouse based computer interaction when recording plant floor activity. The net effect is faster recognition of production and inventory changes within IQMS, drastic reduction of time spent at dedicated workstations, and dramatically improved accuracy of data input.

• Collect inventory data from the plant floor using either dedicated hand-held scanners or RF-enabled personal digital assistants (PDAs).

• A single database containing all inventory transactions, made by any user within EnterpriseIQ provides for maximum accountability.

• Realtime integration with scheduling, production, sales, eliminate batch/data update postings and reconciliation of multiple inventory tables.

• Supports Packaging and Distribution requirements for EDI-based shipments.

• Improved customer service with 100% real-time update to inventory information, available to all departments - customer service, accounting, manufacturing, shipping and receiving.

(Note: To allow our customers the freedom to select the best hardware for their companies, IQMS does not resell hardware. However, for testing purposes IQMS uses Symbol dedicate handheld scanners or iPAQ PDAs.)

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EnterpriseIQ Technology Overview

IQMS provides a world class technology strategy for managing growth, data integrity and changes to your business.

Single Source

All modules are written, developed and supported by IQMS, providing a powerful and cohesive solution. EnterpriseIQ provides a wealth of business management functionality previously available only through multiple vendors. A single source solution not only guarantees interoperability between modules, but adds value by centralizing business activity across your enterprise.

EnterpriseIQ does not rely on third party interfaces to achieve the broad range of functionality. Instead, IQMS single source solutions live in an easy-to-manage, cost effective environment. .

Single Database

Managing multiple databases adds costs to your organization that manifest themselves in the form of, development time when creating the interfaces between separate systems, downtime when the interface fails, and management and rebuilding of the interfaces when vendors upgrade their products.

Eliminate those non-value added activities by centralizing your business management system on a single, powerful, centralized data engine.

Powerful, Centralized Data Engine

EnterpriseIQ is powered by Oracle®, the worlds #1 database. The Oracle database is a reliable, scalable, and secure platform that is trusted by large enterprises and small-to-midsize businesses alike. Because the OracleR-powered database is embedded in EnterpriseIQ, it delivers a seamless, integrated solution. This translates into a cost-effective and easily managed computing environment.

Powerful Accessible Technology

IQMS designs its powerful EnterpriseIQ modules for those who use it most: employees. The familiar Windows® environment and intuitive graphical interfaces are so simple to learn that training costs are typically a fraction of most competitors' fees. The user-defined alert system, reporting and workflow functionality ensure that actions are taken and critical information reaches the right personnel.

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