June 13, 2007 - ...her plastic bag of metal weights she'll use to keep the edges of her curtains down. She appreciates employees' help, even when she's only spending a few dollars.In order to ensure that customer loyalty, regional manager Spaulding says employees are trained to greet customers as they walk in the door and help them find what they're looking for -- if they need assistance.At the cash registers, Spaulding says employees keep lists of items customers say they want -- for...